The technician will meet with the local contact (@ 9:00am and 12:00pm) and identify I.T. Support priorities of the organization.

The local contact must login to the ticket system and assign priority to the I.T. Support requests.

All support requests must come from the local contact, as requested by the customer. There may also be more than one local contact, most companies set up a backup.

If there are issues regarding Sagitta Systems LLC performance, it must be put in the ticket or e-mail as part of the ticket request (which will automatically be added to the ticket).

Priorities: Low (2 Weeks), Normal (48 hrs.), High (24 hrs.), Urgent (8 hrs.)